Terms of Service
Disclaimer: MINDSystem does not employ registered dieticians or medical practitioners. Recommendations are foreducational purposes only. The decision to follow these recommendations is atyour own discretion. If you have medical concerns please consult your family doctor.
ONBOARDING
3 month minimum commitment for training and nutrition
- 1 subscription pause is allowed, up to 60 days. This is effective after the initial 3-month commitment has been completed.
- Additional pauses are allowed at the discretion of the coach.
60 minute on-boarding call is mandatory upon registration, at a cost of $85
- This is at the discretion of your coach. In some cases a call may not be required.
Initial plan will be sent to you within 72 hours of the initial call and completion of appropriate documentation, pending payment.
COMMUNICATION
24-hour turn around time for email and nutrition check-in communication
- Late check-ins are not guaranteed a 24-hour response time.
48-hour response time for video reviews.
Questions requiring quick responses must include the word "URGENT" in the subject line.
One 30-minute video call is available each month. Additional video calls are at the discretion of your coach.
The discord channel is a public forum, past and current clients have access. The decision to share private information is at your discretion.
- Please follow community guidelines.
SUBSCRIPTION, CANCELLATION AND PAYMENTS
Subscription payments will be charged monthly on the initial order date
- If the order date needs to be changed, please discuss with your coach.
24-hour notice required prior to payment date for cancellation
- Once a payment is processed there are no refunds.
- It is your responsibility to notify your coach regarding cancellation if you wish to discontinue a service. Payments will continue unless your coach is notified.
If service pricing is subject to change, you will be given at least 60 days.
If a payment does not go through, your coach will make contact within 24 hours and a resolution must be achieved within 72 hours to the best of our abilities.
PRIVACY
All information shared with your coach is considered confidential and our best efforts will be made to prevent data breach or loss.
VACATION AND HOLIDAYS
Your coach is permitted 1 week of vacation per quarter
- During this time, only emails labelled "URGENT" will be responded to within 24 hours. Please allow extended time for non-urgent communication. No video calls will be available during this time.
- Training plans will be sent in advance. Video reviews will not be completed at this time.
- Nutrition check-ins will be completed in an abbreviated fashion.
2 weeks per year, your coach is entitled to full vacation where communication is not available. At your coach's discretion exceptions can be made when in competition prep.
During major holidays including Easter, Canadian Thanksgiving, Christmas Eve/Day, Boxing Day, New Year's Eve/Day, Canada Day and Labour Day, all communication will be deferred to the next business day.
